Questions? Feedback? powered by Olark live chat software

September 2010 - Newsletter

Hi guys,

Hope you're having a great week. In this issue we have an important announcement about the GST increase and how it will effect your website costs - be sure to have a read. We also have information about a great new feature which will allow you to update the GST on your products online easily so your website is ready for the increase. :-)

For a full list of the topics, check out the contents below and hope you enjoy the read!

GST increase announcement

As most of you will know by now, from 1st of October this year, the GST on goods and services will increase from 12.5% to 15%. This means that from 1st of October any invoices from Zeald to your company will be using the new GST of 15%, which will result in an increase in price because the GST increase is passed on to our customers. As per the IRD guidelines, this rate will be based on the date of the invoice and not the time the service was provided. For example, September hosting will be invoiced on 30th of September at 12.5% GST rate but any websites invoiced on or after 1st of October will be charged using the 15% GST rate, even if you are using progress payments (such as the 25% option).

Please also bear in mind that most of you will need to make your own adjustments to this payment to Zeald. If you pay by Automatic Payment, Cheque, Direct Credit or use your Credit Card to pay us using our Online facilities, you will need to make sure that you check your latest invoice and statement for the correct amount to pay. More importantly, if you are using the Automatic Payment option, you will need to contact your bank in order to update the amount because Zeald has no authority to do this for you. For those of you who pay by Direct Debit, or have given us your credit card details to make deductions, we will deduct the correct amount. If you'd like a copy of an invoice or any other information, please email accounts@zeald.com.

Changing product prices on your website

The increase in GST rate also means that those of you with an E-Commerce or an EB2B website will have to update your website with new prices if you'd like to change them as a result of this increase.

To help you with this, we've written a blog post on all the options available to you. The post also includes information about a great new feature we have added to the back end of your website which will make it very easy for you to change your product prices, especially if you have a large product catalogue.

Quick and easy access to Zeald support

In case you haven't tried it yet, we are very excited to be trialing Live Chat Support through the Website Manager mode of your website. We started this feature in August as a two-week trial but since then we've had an overwhelming response from you guys, so we've decided to extend our trial till the end of September. To access this feature, log on to the back end of your website, you'll see a tab 'Click for Live Chat' on the bottom right hand side when one of our support staff is available to chat to you.

The Live Chat system is there to give you quick and easy access to any tricky questions which you cannot find answers to in our Online Help files. If you have already used this feature, let us know your feedback so we can make a call as to whether we should keep it going. Also, if you haven't already - do subscribe to our What's New updates in our Learning Centre so you can stay in the loop and receive an email as soon as we release a new update.

Give our Live Chat try and let us know what you think! :-)

We hope you enjoyed the read. If you have any feedback for us, don't forget to post it in our Online Help - we love hearing from you! If you have any friends or colleagues who could use our help, please do let us know, and don't forget to check out our Friends & Supporters Club!

Thanks and hope your week goes well,

The Team at Zeald