**Update - This issue is now resolved, images can be edited when logged in using Google Chrome**

Our image editing service provider is currently experiencing technical issues surrounding their site's security certificate. Although this doesn't represent any security risk, as our Website Manager is always secure, most browsers will not allow the image editor to load in the context of this.

We are in contact with Pixlr's support team - and are working at getting it resolved as soon as possible. We will make any updates here.

In the meantime, you can use the image editor here: http://pixlr.com/express/. You will need to download the photos you wish to edit, and re-upload them after edits have been made.

Sorry for the inconvenience, and thank you for your patience!

One of our bandwidth providers in New Zealand, Webdrive, has experienced a distributed denial of service attack against a site on their network, and this has caused an outage of approximately 15 minutes for many of our NZ hosted websites.  This should be partially resolved now as Webdrive have had to block access to the site being attacked - but their network is not 100%, so some packet loss and slowness may still occur. We are in touch with Webdrive, and we will keep you updated as to when this is resolved.

Resolved: All sites should now be operating normally. Please get in touch with Support if you continue to experience problems.


 

Scheduled Maintenance for NZ & Australian websites tonight between 9.30pm and 2am. Please note that websites may be a little slower than usual but there should not be any downtime. We also recommend you avoid sending any Email Marketing campaigns during this time. Thank you for your understanding.

As a result of some scheduled maintenance last night, some of our websites may be down. We are aware of this issue and we are working to get affected websites up as soon as possible! We apologise for any inconvenience.

UPDATE - All affected websites should now be back up and visible. If you think your website is still affected please contact the Support team (Ext 1) so we can check for you. Thank you for your understanding.

FURTHER UPDATE - Server maintenance was carried out on one of our server pools with an expectation of 0% downtime , and the server clusters were running on half the normal capacity during maintenance. When the maintenance was completed, the servers came back online and unfortunately during this process the disks weren't mounted on some of the servers before the application servers started, causing some of websites to give an error. This was limited to few sites on some of our server clusters , and we can confirm that this issue is solved now.

Scheduled Maintenance for NZ websites tonight between 10pm and 2am. Please note that websites may be a little slower than usual but there should not be any downtime. We also recommend you avoid sending any Email Marketing campaigns during this time. Thank you for your understanding.

You may experience delays in sending emails through our servers - this could affect email newsletter campaigns. We are hoping to have this fixed soon but emails may be delayed for a couple of hours. We apologise for any inconvenience.

Update 4pm: This is fixed.

Our freephone number 0508 932 748 is down for Vodafone users. Please call us on 09 415 7575 in the mean time. Vodafone is looking into this to fix it as soon as possible.

One of our providers, Orcon, is having an international connectivity issue. This may affect some websites which are hosted on our international servers - AUS, UK and US. Orcon are aware of the issue, please bear with us if you are affected. We will post more information if available.