System Status

Outage on the orcon cloud affecting some zeald websites - Fixed

Jonathon Sim
Published on
04:55 AM to 10:14AM Wed Jan 26 2011
Website hosted on the orcon cloud, including many of zeald's clients and also some of our own websites such as http://help.zeald.com, were offline due to the failure of the core fileserver in our server provider's cloud hosting network. 
Update 10:14AM
The underlying issue (a failed fileserver in our providers cloud hosting infrastructure) has been fixed.  Most websites are back online, although some are still restarting (they will be back online in a few minutes)

Outage on the orcon cloud affecting some zeald websites

9:30AM(estimated) to 1:25pm Sun Jan 23 2011:
Services affected: Website hosting for some customers
Website hosted on the orcon cloud, including many of zeald's clients and also some of our own websites such as http://help.zeald.com, were offline due to the failure of the core fileserver in orcon's cloud hosting network.  Orcon technicians were advised of the issue at 10:00AM and resolved the problem at approximately 12:35PM.  However subsequent testing showed that for approximately half our servers the fix was not sufficient, and this issue was fixed at approximately 1:15PM.  At that time we needed to reboot all the cloud servers for the fix to take effect, which took approximately 15minutes to complete.
Jonathon Sim
Published on