Whilst all our offices are closed to minimise the spread of Covid-19, all our staff are 100% operational out of their home offices and have been since Monday 16th March 2020.  We are contactable via phone (main line: 0508 932 748 or 1800 224 032), email (support@zeald.com) and live chat (see bottom right of the screen) and are available to assist our clients and any other businesses who need urgent assistance at this challenging time.

We have updated our Privacy Policy to make it easier for you to understand what information we collect and why we collect it. We made these updates as new data protection regulations come into effect in the European Union.
The revised policy is available here and will take effect on May 25, 2018

Please note that we've made a change to Dedicated Super Support (DSS) cost for additional hours. Additional hours are now charged at $157 per hour. The monthly retainer, which entitles you to three hours per month, remains the same at $297 per month. 

On April 8, Windows XP reaches the end of it's supported life.  After this, Microsoft will not release security fixes, and given XP's poor security record this will likely mean that within a short time it will be vulnerable to a large number of malware attacks and security issues.  At the same time, Microsoft will cease to support Office 2003, which will lead to similar issues.

We eliminated tech support for Internet Explorer 8, the browser on most XP systems, quite some time ago, however this will lead to a further reduction in our level of support, as IE8 machines will progressively become more and more often exploited. At some point it will reach a stage where we need to block IE8 to preserve people's website security. We encourage anyone still on XP to upgrade as soon as possible.  

Similarly, the dropping of Office 2003 support means we will no longer be officially supporting file exports to Excel 2003; although in practice, we will continue to support the file format until a majority of other applications are upgraded to no longer use it, we can't fix bugs specifically in Office 2003.  In the case of Office, free solutions such as Google Apps, Openoffice, or the latest version of Microsoft Office 2013 are the recommended upgrade options.

We've updated our New Zealand Terms of Trade.  This is the main contract that defines your relationship with us.  Major updates include clarifying how the agile development process works with all Zeald projects, explaining the nature of 'bugs' in a customisation, improvements to the section dealing with copyright notices being issued against our clients under the copyright act, and various other improvements throughout as suggested by our solicitors.

See the link http://www.zeald.com/tot to view our updated and now current terms of trade. 

If you have any questions about our terms of trade please contact our customer service team on 0508 932 748 or email them at support@zeald.com.

We've just upgraded the underlying technology of the rich text editor and several other libraries we use, to make them work properly with Internet Explorer 11.  This change in IE turned out to be large and broke a lot of the third-party tools we use.  This fixes a lot of bugs people were having on IE11, especially working with tables and inserting links.

With the release of IE11, IE9  is sufficiently obsolete that we cannot support it anymore (our policy is to support the two most recent versions of IE).  So IE9 users should upgrade (windows update should have upgraded you already), or switch to another browser such as Chrome.

When you accidently delete a component in View Website mode, you'll now be able to restore it.  Click on the  blue Add Component  button at the top of the page, and there is a new section deleted components.  From now on, this shows all the components that you've deleted, similar to what the Item Trash and Content Trash does for pages and items

We've added two new sections to the Visitors reports - you can find them by going to the Reports tab, clicking the visitors tab, and the clicking Full Report under the section What did they do when they visited the site?

These reports show the broken links that people have visited - useful for finding links from other sites to pages you've deleted, and the internal searches done on your site.

Sooner or later - everyone accidentally deletes something important.  To rescue you from that unpleasant situation, we've added a new Trash feature to the Items and Content tabs of the website manager.  When you delete a page it is no longer permanently lost - although it will disappear from your website, you can find it under the Trash and restore it.  

Now when you create items, you can now use any character in an SKU (with a few obscure exceptions, like new lines).  This solves problems for people trying to match their SKU codes between multiple different systems, who used characters (such as spaces) that the Zeald system didn't like.  

While your site is still being loaded and hasn't been launched on the internet, the first page when you see is the Launch Checklist  Once you went live, it was replaced with the Website Dashboard, showing graphs of your metrics.  We've replaced this now with a block at the top of the Dashboard, that will disappear when you launch your site.  

We've redesigned and restructured our online help. The new structure tries to make it easier to find the things you'll need to know while loading your site, separating them from info about running your site (eg processing orders).  We're still working on improvements to a lot of the content.  We also recorded a new Getting Started Video which serves as an orientation to show the major functions of the system, and where to find them.

Based on feedback that people were struggling in the new design to figure out where to find the link to access the frontend of their websites, we've made some tweaks to the wording of that link.  Rather than two links saying "LIVEEDIT" and "MANAGER" it now just says "view website".  When you click it you'll see options to "hide editing tools", "show editing tools" and "Website manage" (which takes you back).  

 We've just released an upgraded version of the content editor that you use to edit pages, items, blog posts and any other type of  "rich text".   The icons have all changed, some of the functionality has moved, so you might want to read the blog article explaining it.

As you might have noticed, the design of the website manager has changed.  There's a detailed explanation of the changes in our "What's New" blog

Scheduled Maintenance for NZ & Australian websites tonight between 9.30pm and 2am. Please note that websites may be a little slower than usual but there should not be any downtime. We also recommend you avoid sending any Email Marketing campaigns during this time. Thank you for your understanding.

As a result of some scheduled maintenance last night, some of our websites may be down. We are aware of this issue and we are working to get affected websites up as soon as possible! We apologise for any inconvenience.

UPDATE - All affected websites should now be back up and visible. If you think your website is still affected please contact the Support team (Ext 1) so we can check for you. Thank you for your understanding.
 

As promised in our last status update two weeks ago, we've finally removed the option for people to keep using the old image manager - if you were using that option (which was hidden away under Experimental Features in the Preferences tab) you'll be automatically upgraded to the new image manager.  Since it went live many months ago, its received a lot of further polishing and refinement, and so hopefully any objection to the new one that kept you on the old one has long been fixed.

Since "Brevity is the soul of wit", and some people have thousands of images in their folders, people have requested the ability for the new image manager popup to have an option to the "summary list" mode of the old image manager.  We've obliged, select View as summary in the dropdown at the top of the image selector popup.  This mode shows your images as (tiny) thumbnails, but manages to fit a lot more on the screen before you have to resize the window (50 per page, rather than 20 using the default thumbnails list). 

We're doing this in preparation to remove the old image manager entirely, forcing all those still hanging onto the old one to upgrade - so if you've got any other issues holding you back from using the new one, now's a good time to let us know.

We've added a very handy new feature - the Previous Versions link which will appear on product and content editors (and a few other places as well) lets you restore old versions of your content - especially handy if you make a mistake while editing, you can now revert it back.  Read more about it to see how it works.

  We've added another icon in liveedit, the plus icon, allowing you to copy components.  We've also tweaked the "pencil" icon to a new mono vector icon that's a bit more "pencilly"

The login screen has always been rather boring and grey.  We've decided to put regularly changing background images on it - the first one commemorates ANZAC day (why not buy a poppy or donate to the RSA ).  After that we'd like to post profiles of zeald clients, submit a nice photo and we'll give you a link from the login screen.

 As requested by several users on our feature suggestion forum, now you can drag and drop content pages or items  to re-order them.  

 The new image manager, which replaces the popup you use to insert images in the rich text editor, the item editor, and eventually every other place as well, is finally going live.  Our whole team is very proud of it, and hope you like it!  But being cautious by nature, we're releasing it to batches of sites, a few hundred at a time over the next week to minimise any unexpected problems (eg overloading our servers, or our support lines if we made a mistake!).  If you aren't among the lucky few to get it automatically, you can enable it for yourself - read more to see how.

As suggested on our feature suggestion forum, we've added a section to the Create account page where you can quickly select the groups you'd like to put the customer into.

Under Preferences > Payment, you can now turn off the ability the section at the top of the checkout page that lets customers sign in or create an account.  There is also now an option to add a third option "No, I don't want to create an account".  These features were suggested on our feature suggestion forum.

We've just released an update to ensure that the avatar images from gravatar.com that show when someone makes a post in a  forum also show in the notification email sent to user's who have subscribed to the forum

Users of your blog can signup to receive an email each time you can make a post.  You can enable or disable this feature under preferences

The page you use to create or change a user account has had an overhaul, giving it a clearer structure and fixing a lot of usability problems with it.

We've just released a tweak to the status updates shown on the website dashboard - in the past we had a feed of the What's New? and System Status blogs in seperate sections.  The new system shows you what's changed since you last logged in.  In a lot of cases the updates are brief (after all, we are busy building new features not writing status posts!), but if there's anything you'd like more info about, contact our support team for more info.