Support will be available on non-statutory holidays by phone,
email, and livechat. Our emergency line will be available after hours,
the statutory holidays and weekends. Learn more here.
Product release & notifications
Australian Hosted Websites Issue
Zeald Australian hosted websites are having a connectivity issue with our provider. We have notified our provider and hopefully they can fix the problem and have it up and running as soon as possible. We apologize for the downtime
Update from Provider;
In the midst of severe thunderstorms our data centre lost mains power at approx. 10:33am AEST (GMT+10) on Sunday 18'th of November, 2012. Due to a technical fault with the power switching equipment the generator did not automatically start and the UPSâs protecting the data centre discharged, resulting in a loss of power to all systems.
Staff immediately responded to the outage manually starting the backup generator and then started working on getting all systems back online. Most customer services had been restored by approx 12:00pm with some services taking longer to get back online.
Under normal circumstances in the event of mains failure load is briefly supplied by UPS's and the diesel generator automatically starts within a few seconds.
Entity Data is working with our suppliers to identify and correct the issue.
We would like to apologise to the customers impacted by this outage.
Ask questions in our Support Forum, an online community for Zeald.com clients.
ask anything, don't be scared. Search questions to find answers. Answer other clients questions. The Zeald.com support team will help you find answers. Share ideas, experiences & discoveries with the Zeald.com community.
Make a suggestion
Make a suggestion to improve Zeald.com products, services or processes. Vote for suggestions and the best ideas or the ones with the most votes will be seriously considered for future research & development. Or send us a private message