Product release & notifications

Website Outage

Published on
As a result of some scheduled maintenance last night, some of our websites may be down. We are aware of this issue and we are working to get affected websites up as soon as possible! We apologise for any inconvenience.

UPDATE - All affected websites should now be back up and visible. If you think your website is still affected please contact the Support team (Ext 1) so we can check for you. Thank you for your understanding.

FURTHER UPDATE - Server maintenance was carried out on one of our server pools with an expectation of 0% downtime , and the server clusters were running on half the normal capacity during maintenance. When the maintenance was completed, the servers came back online and unfortunately during this process the disks weren't mounted on some of the servers before the application servers started, causing some of websites to give an error. This was limited to few sites on some of our server clusters , and we can confirm that this issue is solved now.
Published on