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Understanding Zeald (Copy)

When you buy a Zeald website, you're not just buying a product. You're buying a team of experts to help you along the way. Before you get started - take a moment to get to know us, who does what within Zeald - and who to contact should you need help. 

Getting Help from the Support Team

Your first point of contact within the Zeald team is usually with the support team.  Our friendly support staff are there to help,  9AM-5PM, Monday to Friday.  Call, email or Live Chat with us to get answers to your questions and help with your problems.  They can also organise other people from our production, website services or other departments to help you.
  • Email:
  • Free phone: NZ - 0508 932 748  AUS - 1800 224 032
  • Live chat:
     Selection 139
  • Business hours: 9am-5pm Monday - Friday (NZ time)

Sean Taylor

Senior Case Manager
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P. +64 9 415 7575

Emma Bignell

Dedicated Super Support
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P. +64 9 415 7575
Esther Shimmin web web

Esther Shimmin

Dedicated Super Support
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P. +64 9 415 7575 ext 3

Lulu Rose

Offsite Support Specialist
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P. +64 9 415 7575
Sam Wyatt web        Kelly Smith web new

Sam Wyatt                  Kelly Smith

Support Specialist                        Support Specialist

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P. +64 9 415 7575                        P. +64 9 415 7575
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Nicola Brown                 

Nicola Brown              Ji Hoon Yang               Ann Simpson

Support Specialist                       Technical Analyst                          Technical Analyst          
profile img Profile                                   profile img Profile                                     profile img Profile
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Website Services

The specialists in the website services team can help you with a lot of services that can get your website loaded faster, and achieve more results once its live.

Services they offer include

The other people working behind the scenes


Zeald Production Department

Put simply, the Production Department makes websites! We will take the design that you have approved with your e-business consultant and our designers and turn it into a website that will help you get results online. Here’s a quick overview of what we do:
  • Website build and test
  • If you have a live website, and want what we call an ‘Add-On’ such as email marketing or blogs added to your site, we will arrange this
  • Website Customisations and Web Solutions. We can create custom software for your website.


These guys are the backbone of Zeald.


We interpret your ideas and preferences from your website plan and create a concept visual for how we think your website should look.
We work with you to make any changes, and ensure that you understand the design and that you are happy with the way it looks, before it is developed.

Our design team...
  • Are of course creative and highly skilled graphic designers, to ensure that your website design stands out from your competitors and conveys the image you want your customers to have of your business.
  • Is well trained and experienced in Usability, to ensure the website we build for you is easy for your customers to find the information and answers they seek.
  • Understand how the website manager software functions and how to best fit the design to ensure that the content is easy for you to manage and change in the future.
  • Understands how search engines work and the impact the design has upon the results, to ensure that your website welcomes search engine spiders and provides them with all the information they need to index your website accurately
  • Understand website persuasion and how users navigate to ensure our designs are persuasive, and compelling
A great design from the beginning will give your website a headstart, from the day it goes live, but of course you should be continually improving the content and design along the way: Test, Measure, Tune - and we are always here if you need design help in the future.



In a typical week, you'll find us doing everything it takes to build the Zeald brand using advertising, social media, affiliate marketing and email marketing. We also organise the free Zeald seminars and manage the program so it runs smoothly year after year. We work with the sales team closely to make sure that our sponsorship program (where we sponsor not-for-profit websites) is also running in line with our objectives.

We basically do all the ground work necessary to connect with as many businesses as possible – we want everyone know who we are and how exactly we can help them with their website needs. We are also the go-to-team when you really need chocolate... or a laugh.



The Sales team is Marketing's sister arm, we go hand in hand like coffee and Monday mornings. The internal sales team work together with our expert team of E-Business Consultants (EBC's) located around the country who provide consultation and sales services to the myriad of businesses we work with. The internal team provide training, support and guidance to the E-Business Consultants so that they can focus on bringing in new business and add real value to businesses they come in contact with.

Every time we hear from someone that needs a new website, we assign the enquiry to one of the team in the field (our EBC's) so the customer can be assured of a fast and professional service. If a sale is made, we also make sure that the processing of the sale takes place seamlessly and we get the process of designing and building a website under-way.

We also have the reputation for being easily excitable.

Product Development

The product team is continually working on the core software and systems that drives Zeald.  We are continually releasing new features to all our existing clients, and if there's a feature you think would help make the Zeald system much better for anyone, we'd love to hear about it

More about Zeald's product development 

The Zeald process

We strongly believe that our number one goal as your website designer is to assist you as best we can in developing an extremely persuasive website.

To do this we follow a six-step process.

1. Plan

The first step in the process is the ‘Plan’ step.  Establishing a persuasive website is not a simple job and like most complex challenges, careful planning is vital to success. We work with you to carefully plan your new website. We do this by carefully researching your market, the competition, your products and services and the current online market environment.

We work with you to get inside your customer’s mind to understand their needs, their goals and their problems. We analyse your customers to discover what drives them and what motivates them. And from there, we carefully plan, on paper, each of the main pages of your website to ensure that we maximise their persuasive ability.

The result is a comprehensive blueprint of your new website. An outline of how you would like your new website to look and feel. A plan that outlines exactly what things will appear where, on each of the main web pages and a brief that summarises what content needs to be created for each page to ensure that it persuades your visitors to take action!

2. Design

The second step in the Zeald process is the ‘design’ step.

Design is the process of creating a clear visual of how the new website will look and feel. We have team of talented designers whose passion is to create for you a design that looks professional and successfully presents your brand in the online world.

Our designers don’t just rely on you for creative inspiration. Instead, they inject their own creativity and provide you with advice and guidance as to world design trends, professional design standards and creative elements that will persuade your visitors to take action and produce results.

The web design is refined until you are 100% happy with it. Like all stages of the Zeald process, we do not proceed until you are 100% happy. It is important to us that you are completely happy with each and every stage of your web project. 

3. Development

Once the website has been planned and the visual designs approved, development begins. The website code is now developed and tested to ensure that it does not contain any errors. 

4. Content

On the completion of the build step, we arrive at step 4 – the content step. Content creation is a vital step in the whole Zeald process.

Many, many websites fail because their content and message is simply not persuasive.

With Zeald, you can choose what you would like to do. As part of the first step (the plan step), we produce a clear brief of what copy is required for the new website.  From there you have a decision to make. You can create your own content and load it into your website, or, alternatively you can have a Zeald copywriter create your content for you.

The choice is yours. But whatever you do – do not make the mistake of not taking this step seriously enough.

5. Launch

Once your content has been created and loaded into your website, the website is ready to launch.  Now you can finally start achieving some results

6. Improve

A new website must be tuned and it must be promoted. Promotion gets visitors to the website and tuning improves the ongoing performance of the website. This has to be one of the most important steps in the whole web development process and is something that you need to take very seriously. So here’s what we do to assist you in this area.

Powerful Tools – we provide you with a suite of powerful tools to assist you in ongoing management and improvement of your website. The suite of tools includes; content management & improvement, merchandising (if appropriate), order/enquiry management and tracking, and customer management.

Education – we provide you with a number of education sources to up-skill appropriate people within your organisation including a copy of our book, ‘Secrets of Website Persuasion’ and ongoing access to the Zeald Learning Centre – a special ‘customer only’ website jam-packed with learning videos, demonstrations and special ‘how-to’ articles

Ongoing Support – every Zeald customer gets ongoing access to our support team. All our support specialists are trained e-business professionals who are available to assist you with any technical and e-business questions you may have.

In addition to the above support, we can also provide specific web promotion and tuning services including search engine optimisation, search engine advertising, web reviews, email marketing and website consulting.