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Support Team

 

Support Team

When you buy a Zeald website, you're not just buying a product. You're buying a team of experts to help you along the way. Before you get started - take a moment to get to know us, who does what within Zeald - and who to contact should you need help.

Your first point of contact within the Zeald team is usually with the support team. Our friendly support staff are there to help, 9AM-5PM, Monday to Friday.

Talk, chat, or email us:

We're available on the phone, chat or via email: Email: support@zeald.com Free phone: NZ :0508 932 748 ext1 |AU:1800 224 032 ext1 Live chat: Bottom right hand corner in Website Manager

Business hours: Monday - Friday (NZ time)

Meet our Support Team

Get help with our online chat:

You'll see this at the bottom of the website manager, help site and other places where you might need a helping hand. This is the fastest and best way to contact us, as we can help you while you work and we have a button to click that may allow us to see your screen, which really short-cuts the process of figuring out what's going on and giving you the answers you need.

  1. Click on the instant help box:
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  1. The box will pop open : give us your name and email (in case we get cut-off, this helps us get back to you):
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  1. Let us know what you're trying to do or what help we can provide. Because our support team can, at times, see what page you're on, we already know a lot more than we would if you were to email or call us, so we can give you the fastest possible answers, plus, if you get interrupted by a phone call, customer or staff member, you can continue on the conversation at your own pace:
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