Terms & Conditions

It is important that the website owner has Terms & Conditions and appropriate policies on the website.  Terms & Conditions are a binding contract between the website user and the website owner. In New Zealand, it is a requirement by law to have a Privacy Policy.

 

Let's break down some of the reasons you need Terms & Conditions on a website:

• > Prevent Abuses - sets the rules and guidelines that users must agree to and follow in order to use and access the website. Include the necessary sections to inform users of the guidelines for using the website, and what happens if users are abusing your website. Examples of actions of abuse can include spamming other users, posting defamatory content or attempting to infect the website with malware.
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• > Ownership of the Content - The website owner is the owner of the logo, content, the design of the website, information etc. In the Terms and Conditions, the user can be informed that the owner of the website is also the owner of such content and that the content is protected by international copyright laws.

 

ECommerce sites are advised to incorporate a number of other sections. These include:

• > Description disclaimer - many sites include a disclaimer that states that while they attempt to ensure that all product descriptions are accurate, there is no guarantee that they are error-free.
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• > Price - a statement that prices are correct at the time of publication but are not guaranteed until the time of ordering as they may fluctuate even during short periods of time.
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• > Returns and refunds policy - under what circumstances returns will be accepted; who is responsible for paying postage costs; and when clients can expect to receive a refund.
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• > Most banks and credit card merchants require you to have a policy around payments, this is an ECommerce Terms of Use Policy
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A website owner can have the option to provide their own Terms & Conditions or to use the templated documents that Zeald Provide.

If they have opted to use Zealds documents we copy and paste the information into the website from the links provided later in this lesson.

If the customer has supplied their own Term & Conditions then the process to upload these is exactly the same.
 

Returns Policy

While the Returns or Refund Policy Information is requested from the a customer when they build a website, the customers very often do not have these in place, that is okay they can add them in later.

Here is a generic placeholder that will assist you in completing this section.

 

We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Consumer Protection helpline
0508 426 678 (0508 4 CONSUMER)
www.consumerprotection.govt.nz

The How-to:

Privacy Policy

1. In the back end of the website
2. Go to Content



3. Click on the + sign on Support to expand



4. Click on Privacy Policy
5. Click Edit Page



6. Click on this link Privacy Policy

• a.    Highlight the content within the link and select Copy

 

• b.    In the content, field paste the content Crtl-Shift-V or use the T icon (this strips out any existing code)

 

• c.    Click the Green Save button on the top right-hand side of the screen

7. If a business has its own Privacy Policy then you copy and paste using the same process.

Terms & Conditions

1. In the back end of the website
2. Go to Content



3. Click on the + sign on Support to expand



4. Click on Terms & Conditions
5. Click Edit Page



6. Click on this link Ecommerce Terms of Use Template

7. Highlight the content within the link and select Copy

• a. In the content, field paste the content Crtl-Shift-V or use the T icon (this strips out any existing code)

 

• b. Click the Green Save button on the top right-hand side of the screen

8. If the business has its own Terms & Conditions then copy and paste them using the same process.


Delivery Options
The business will need to supply these as they are unique to each business.

In the Front End of the website and with Show editing tools on



1. Scroll to the Footer
2. In the Support Component
3. Click the Delivery text this will take you to the page to edit



4. Enter in the information Delivery Options. If there a none available as an interim you can enter in Placeholder text e.g:




 

• a. We deliver within New Zealand.
• b. Goods are delivered on business days only.
• c. The estimated delivery time frame begins the day after your order is dispatched.
• d. The delivery time frames are estimated only, an increased volume of orders during busy sales and promotional periods may cause delays.
• e. We do/do not offer express posts within New Zealand

5. Delivery Policy Questions
There are placeholder questions in place already, if the customer has not provided questions or answers of their own reword the placeholders to be as generic as possible and then make a note so the customer can be advised.

6. Click the green save button