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Merchants

Merchants in Zest Marketplace are SME owners who own Zest, GEM, or Shopify websites.

ZEST GEM SHOPIFY
 

Quick Links

Merchant Sign Up
Merchant Company Details
Connect Zest/GEM Website
Set your Product Categories to Marketplaces Categories
Import Products by Spreadsheet via Merchant Portal
Merchant Product List & Editor
Merchant Order Management

Merchant Dashboard

 
  •  
Home / Sell / Zest Marketplace / Merchants
Sell
  • Answering Enquiries
  • Processing Orders
    • How to Process Orders / Change Order Status
    • How to Archive an Order
    • How to Place an Order Manually
    • How to Edit an Order
    • Processing credit card payment refunds
  • Dealing with Customers
    • How to Import my Customer List
    • How to Create a New Customer Manually
    • Pretend to be Customer
    • Customer Groups
      • How to Assign a Customer to a Group Manually
      • How to Assign Multiple Customers to Groups
    • How to Open the Customer List in Excel
    • How to make a customer Active or Inactive
  • Running your site - Tips & Tricks
    • How to Retrieve/ Reset a Customer's Password
    • How to make a Customer Active or Inactive
    • How to Open the Order List as an Excel Spreadsheet
    • How to Allocate Customer Discounts
    • Abandoned Payments
    • Integrations
      • Unleashed Integration
      • Xero Integration
    • Common problems
      • How to take a screenshot?
      • How to fix problems with my browser?
      • Problems logging into your Website Manager?
      • Why does my website look different in Internet Explorer & Mozilla Firefox?
      • Internet Explorer Security Warning
      • Which Website Browser Is Best?
      • Why do my images or files cache?
    • Billing
  • Ecommerce Pages
  • Upsell Component for Shopping Cart
  • Zest Marketplace
    • Merchants
      • Merchant Sign Up
      • Merchant Company Details Page
      • Connect your Zest and GEM Websites
      • How to sync your products to ZEST Marketplaces
      • Import Products by spreadsheet via Merchant Portal
      • Merchant Product List & Editor
      • Merchant Dashboard
      • Merchant Dashboard - Order Management
    • Customers
      • Account Management
        • Account Maintenance
        • Change Password
        • Manage Email Subscriptions
        • Check Order Status
        • Account Deletion
      • How to Place an Order
      • Shipping
    • Manager
      • View Orders
      • Manage Suppliers
      • Edit Welcome Message
  • Subscription Products
  • Izzybots Core (Chatbot)
    • How it works
    • How to manage orders & enquiries
    • Chatbot Emulator - Demo Web App
    • Chatbot - Ability to tag orders
    • Chatbot - Ability to Customise the Chatbot messaging
    • Chatbot Product Options
    • Chatbot and ZEST Text Notifications
    • Managing Chatbot Contents

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New features

The Zeald R&D team are continually enhancing the zeald software. Follow our Zeald Updates page to find out when new features appear in the website manager.

Have a suggestion?

We would love to hear from you! Please click here to post your suggestion on our Feature Suggestion Forum.

Contact Support

If you can't find your answer here, please do not hesitate to contact our friendly support team:

Open hours: 9 AM to 5 PM UTC+12:00 (except on public holidays)

Phone: (NZ) 0508 932 748 ext 1

Email: support@zeald.com

Live Chat: in the bottom right corner of the screen!

After Hours Emergency

If you have an emergency with your website outside Zeald support hours (after hours, weekends & public holidays), you may log an Emergency Support Request with our on-call systems engineers, or call 0508932748 ext 9 (charge applies).

See Zeald After-hours for more information.

You may also visit our Zeald Updates page for updates on server issues or maintenance.

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