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Support
If you have searched our Online Help and are not able to find the answer to your query it is probably time to talk to a real person. First we need to connect you with the right person to help you....
Learn how to find the answers
Email us: support@zeald.com during business hours and we will respond on the same day.
Leave a comment in our help files: We promise an 8 business hour response for any comments posted in our online help.
Fixing bugs: We promise 3 working days to respond to any bugs logged for our development team to investigate. In most cases we will have fixed the problem or advise you of a solution. On occasion our developers may have difficulty replicating the bug or require more information.
Talk to our support team
Email: support@zeald.com
Free phone: NZ - 0508 932 748
AUS - 1800 224 032
Live chat: Bottom right hand corner in Website Manager
Business hours: 9am-5pm Monday - Friday (NZ time)
What to do in an outage
We take outages very seriously. We do our very best to avoid serious outages and are continually working to improve reliability. Unfortunately sometimes outages do happen. Be prepared for an emergency before it happens. What to do in an outageAfter hours support
Zeald offer a 24/7 paid after hours support service, just incase there is something that can't wait for the next working day. Learn about our Paid after hours support servicePerhaps you are not happy?
We can't make everyone happy all of the time, but we will definitely do our very best to. If you have a problem, we need to know so we can work it out Talk to RondaFinding the answers
Helping you get answers to your websites questions is Supports number one concern. At Zeald Support is more than one person telling you what to do. Support at Zeald is an entire system.Learn how to find the answers
Service levels
Phone: When you call you will get through 80% of the time, that is our answer rate target. If the phones are busy, you can choose to hold or leave a message. If you leave a message, we will call you back within 3 business hours.Email us: support@zeald.com during business hours and we will respond on the same day.
Leave a comment in our help files: We promise an 8 business hour response for any comments posted in our online help.
Fixing bugs: We promise 3 working days to respond to any bugs logged for our development team to investigate. In most cases we will have fixed the problem or advise you of a solution. On occasion our developers may have difficulty replicating the bug or require more information.
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