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Getting help from the Support Team

Talk, chat, or email us :

We're available on the phone, chat or via email:

Free phone: NZ : 0508 932 748 ext 1 | AU : 1800 224 032 ext 1
Live chat: Bottom right hand corner in Website Manager

Business hours: Monday - Friday (NZ time)

Meet the support team


Vince Olamit

Support Specialist

P. 0508 932 748 ext 1


Marc Llasus

Support Specialist

P. 0508 932 748 ext 1

Ann Support

Ann Salvador

Support Specialist

P. 0508 932 748 ext 1

Get help with our online chat:

You'll see this at the bottom of the website manager, help site and other places where you might need a helping hand. This is the fastest and best way to contact us, as we can help you while you work and we have a button to click that may allow us to see your screen, which really short-cuts the process of figuring out what's going on and giving you the answers you need.


  1. Click on the instant help box:
  2. The box will pop open : give us your name and email (in case we get cut-off, this helps us get back to you):
  3. Let us know what you're trying to do or what help we can provide.  Because our support team can, at times, see what page you're on, we already know a lot more than we would if you were to email or call us, so we can give you the fastest possible answers, plus, if you get interrupted by a phone call, customer or staff member, you can continue on the conversation at your own pace: