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Christmas holidays support

Zeald will be on break for the Christmas Holidays starting Saturday the 22nd of December 2017 and we will be returning to work on Monday the 8th of January 2018. While most of the Zeald team will be enjoying a well-deserved break, there will be some staff members working through to assist you over the holiday period, if you require.
 

Support Holiday Hours

Statutory holidays and weekends

Our emergency support line will be available should you experience any emergency issues with your website. User Pays After-Hours Support
  • Saturday 23rd December – Tuesday 2nd of January 2018
  • Saturday 6th of January – Sunday 7th of January 2018
Call 026113320 or our free phone number 0508 932 748 ext 9 to speak to the after-hours answer service. If you are calling from outside of New Zealand then the number is +6426113320.

3rd, 4th and 5th of January - Non-statutory holiday

Our staff will be available by phone and email on Wed 3rd of January – Friday 5th of January 2017 10 - 4pm (NZ) Call 0508 932 748 (NZ), 1800224032 (AU) or email support@zeald.com Our normal website build and other services will recommence when we return in the New Year on the 8th of January. To ensure a smooth holiday period and reduce the chance of issues, we avoid releasing risky changes, such as:
  • new websites or redesigns
  • major change requests
  • new campaigns in the week leading up to Christmas.
If you do have a need to launch something during this time period please let us know well in advance so that we can book the necessary work. The last day for launching websites is the 19th of December, to allow time to complete post-launch checklists and QA to ensure everything is working before the Christmas holiday period.