You need to contact the current registrar of this domain. Ask them to unlock this domain, and provide you with an EPP/authorisation code and the registrant email address for the domain (use those exact words: they should know what they mean). Then use our domain transfer system http://portal.zeald.com to transfer the domain
DO NOT ATTEMPT TO GUESS OR MAKE UP THE EPP/AUTHORISATION CODE AND THE REGISTRANT EMAIL ADDRESS.
There is no way for us to check the values that you enter. You can only submit the request and it will take up to a week to silently fail. You can't proceed with the transfer without an EPP code and an unlocked domain.
What happens after the transfer
After you have completed and paid for your domain transfer, there are some further steps you need to complete. If you do not complete all of these steps this domain name transfer will fail and you will need to submit it again.
These steps are:
- In the next few days you will receive an email from your current registrar.This email will generally contain a link you need to click to confirm the transfer.
- A few days later you will receive an email from 'SRSPlus'. This will also contain a link that you need to click to confirm the transfer.