Setting up email on your Email Client

Please noteAs a convenience to our clients, we provide some information and links about how to setup various (third party) email client products, however we do not provide direct support for third-party products such as setting up emails on your Outlook or on your phone. If you have difficulty setting up your email client, you may need to seek advice from an IT specialist to setup your computer and/or phone.

Remember, you can always use our Webmail - which does not require any setup, simply visit on any computer.

If you have problems SENDING emails from your email client, follow these step by step instructions to determine the problem.

To send and receive emails on your Email Client (such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail) you will need to enter these following settings.

Mail server settings


Your name, your email address

These appear in the "from" address of emails you send using this account

Username and password

Zeald will have provided you with an email and password.
If you have forgotten your password, you will need to reset it by logging into the master account on Domain & Email Manager.

Most likely, your username will be your email address, however if you have had your email address for over 6 years with Zeald it may be something different. If you are unsure please check with the Zeald support team. 

Incoming (pop3) mail server

Zeald's Domain & Email Manager
The incoming mail server details for clients on Zeald's Domain & Email Manager are;
  • Type: pop3
  • Server:
  • Port:110
Please ensure Secure Password Authentication (SPA)/SSL etc is turned off

clients on Zeald's iServe Legacy Hosting (only if your email address has been hosted by Zeald for 6+ years - if you are unsure please check with the support team) - incoming mail server details are
  • Type: pop3
  • Server:
  • Port: 110
Please ensure Secure Password Authentication (SPA)/SSL etc is turned off


Outgoing (SMTP) mail server

NOTE:  Zeald does not provide outgoing mail server settings.  The settings must be configured by your Internet Service Provider (ISP).
The Outgoing mail server will be your Internet Service Provider's (ISP) mail server details
eg. if you use Xtra, outgoing mail server will be
Your ISP will provide you with the details of the SMTP server you should use. Zeald cannot provide you with an SMTP server because many ISPs block access to external SMTP servers as a measure to control spam.

If you dont know what SMTP server details to use you should contact your ISP's helpdesk, however you may find it in the following list
Internet Service Provider (ISP) SMTP Server